The
Intelligent One
An intelligent system, Matrix
Eternity gives you a vital edge
in your business with increased
productivity and a distinct cost
advantage.
Account
Codes
Eternity allows you to record
and maintain a unique account
for all the calls made on behalf
of each client, irrespective of
the user. Eternity also provides
a comprehensive list of all the
calls made on behalf of a particular
client and can maintain up to
999 such client accounts. As an
option, the system can be programmed
to force the user to dial the
client account code before making
an outgoing call to any of the
clients.
Alarms
The system supports multiple types
of alarms on all extensions. These
alarms can be set for each day
of the week or for a particular
date and time, and activated from
a remote location. If the alarm
is not acknowledged by the user,
the operator receives the return
alarm ring. Multiple alarms of
the same type can be activated
from each extension. Alarm-snooze
feature, very similar to that
available in mobile handsets,
is also provided.
Allowed
and Denied Lists
This feature can be used to restrict
the long distance and international
calls made by the users while
allowing them to dial a few numbers
of the same category from the
allowed list. It uses number specific
criteria for allowing or denying
the call. The system supports
32 such lists in both allowed
and denied types. Each list supports
a maximum of 256 numbers of 16
digits each.
Auto
Redial
The Eternity can be instructed
by the user in a very simple way
to dial a busy number repeatedly
till it gets connected without
any user intervention. The system
can be set for auto-redial priority
as low or high, wherein the redial
intervals and the number of redial
attempts vary depending on the
priority.
Automatic
Call Distribution
A smart feature, it automatically
distributes incoming calls among
a group of users in a pre-defined
algorithm. A must-have feature
for offices with very high voice-traffic
like call centers.
Automatic
Call Disconnection
Eternity can detect the “Call
Disconnection Tone” available
from the PSTN network through
the TWT trunk and immediately
releases the TWT line.
Boss
Ring
The system can be programmed to
provide different ring cadences
to the user depending on the call
origination. Eight types of ringing
cadences can be set for different
call types like internal calls,
calls from boss, alarms, auto
redial, etc., to alert the users
about the type of call they are
receiving.
Call
Accounting System Interface
Matrix Eternity offers interface
for most types of Call Accounting
System protocols available world-wide.
This facilitates easy integration
of the third party call accounting
software with Matrix Eternity.
Call
Budgeting
Eternity allows you to set monthly
call budget for individual users
in order to control the usage.
Users with DKP can use the Call
Cost Display feature to find allocated
and consumed budget values after
every call they make. The station
is locked by the system if the
user exceeds the call budget value.
Call
Duration Control
An effective cost control feature
that allows you to have user-specific
call duration control with multiple
options for each type of call.
This feature includes: disconnection
of incoming, outgoing, intercom
calls, selective long distance
or international calls after a
pre-defined duration; only giving
indication after a pre-defined
duration to keep track of time,
etc.
Call
Progress Tones and Rings
Eternity provides Call Progress
Tones like Dial Tone, Ring Back
Tone and Busy Tone, etc. Country-specific
tones can be selected to match
the tones of the country where
it is being installed. Similarly,
ring cadences can also be selected.
Central
Ringer
The Eternity can activate a central
ringer using the special buzzer
provided with master card in case
the incoming call is not attended
by any user. You can also program
to activate a special alarm through
Digital Output Port (DOP) to get
notice of the un-attended incoming
call. Once the central ringer
is activated, any extension can
answer the incoming call by dialing
a specific code. A great utility
feature in special circumstances
like unplanned holiday in the
office, noisy work environments,
etc.
CLI
Based Routing
The dedicated code detector circuits
identify the Caller Line (trunk
call) and route the incoming call
directly to the respective users
(DKP or SLT), if the incoming
number matches with CLI table
entries. As many as 400 such external
numbers can be programmed in Matrix
Eternity. Users with DKP can have
display of caller name, if programmed
accordingly.
Conference
Dial-in
This unique feature allows participants
of a conference to dial into a
live conference at a scheduled
time just by dialing a code. Certainly,
a great time-saving feature!
Department
Call
This feature allows the caller
to make a department call by dialing
the department code and get response
from one of the department group
members. The Eternity allows 16
department groups to be formed
and each department is assigned
an access code called department
code.
Emergency
Call Detection and Reporting
Eternity allows you to program
the emergency number that can
be dialed by any user, irrespective
of the trunk access rights assigned
to the user. Once the user dials
an emergency number for example
“911”, the operator
is immediately informed with a
continuous ring. The operator
with DKP can have the user name,
number and the emergency number
dialed on the DKP display. This
helps the operator to take necessary
action.
Field
Programmable (Onsite Upgradation)
The hardware and software configuration
can be changed on site to adapt
to the dynamic field requirement.
Capacity port configuration and
programming can be managed at
the installation site. Programming
of the Eternity is possible using
a normal phone, a key-phone or
a PC, also from a remote location,
to save time and cost of providing
essential technical support.
Flexible
Clock Synchronisation
This feature allows the user to
synchronise the system clock of
Matrix Eternity with the desired
network clock. It is programmable
for PRI/E1/T1 port.
Hot
Outward Dial
This function is of great use
for those stations which make
more trunk calls than internal
calls. As soon as the station
user picks up the receiver, he/she
gets access to the desired trunk
line, saving time and effort.
This function also offers a variant
whereby a specified telephone
number may be dialed either immediately
as the handset is picked up or
after a pre-defined delay.
Least
Cost Routing
This unique function, designed
using structured programming,
selects the most cost effective
trunk from the allotted trunks
to make outgoing calls depending
upon the time of call and the
destination number, resulting
in major savings.
The five options for least cost
routing are based on:
1. Time
2. Number
3. Combination of Time and Number
4. Carrier Pre-Selection
5. Service Provider to Service
Provider
Even combinations of the above
parameters can be defined for
least cost routing. For example,
you can program the system to
select only a particular trunk
line for making STD calls and
another trunk to make all local
calls during day-time, but a different
trunk for making local calls during
night-time. All this happens automatically!
You can even program the system
such that for calling any CDMA
number across any location in
India (local and long distance),
only a particular trunk line is
used. With Matrix Eternity, you
can rest assured that every call
being made outside your organisation
is always at the least cost!
Networking
Matrix Eternity with universal
interface options allows you to
build a multi-location voice network
using single or combination of
connectivity media available like
VoIP, ISDN, E1, T1 and E&M.
Eternity allows you to choose
the media for connectivity depending
on the location requirement. For
example, in a multi-location network
some locations can be connected
using ISDN, some can be connected
using E&M, and some through
VoIP (data network) from a central
node.
Paging
Messages can be announced to a
larger number of people just by
lifting the phone and dialing
a specific code. Mass the communication
at its best!
Priority
It allows certain calls like call
from CEO, call from special or
private trunk line, calls on hotline,
etc. a higher priority of access
over others, such that calls from
the senior executives get priority
over others while waiting to get
connected to a station.
Room
Monitor
This feature allows the station
user to listen to the sounds in
another room where the DKP is
installed without letting the
people in that room know about
it. You can even monitor the room
from your mobile. A very powerful
security feature!
Routing
The Eternity allows you to fix
a route for all incoming calls
so that they always land on a
particular station first; and
if they are not answered till
a specified number of rings, the
call is routed to another station
and yet another, until the call
is answered. Eternity ensures
that all calls get answered.
Security
Dialer
Matrix Eternity allows you to
connect any type of sensor like
glass break sensor, magnetic sensor,
smoke detector, etc. to the digital
input port. In case of any emergency,
the system dials 3 different numbers
and plays a pre-recorded message.
The called person can also be
asked to confirm that the message
has been heard by him/her. Even
a hooter can be activated.
SMDR
Reports (Outgoing, Incoming and
Internal)
The Advanced Search Module allows
detailed report generation and
printing for all outgoing, incoming
and internal calls with strong
filtering capability and separate
buffer capacity for each category
- 6000 outgoing, 5000 incoming
and 1000 internal calls.
Time Tables
Time tables allow the user to
program the system to work differently
depending upon the time and day
of the week. It allows flexible
programming for 3 time zones:
1.Working hours
2.Lunch hours
3.Non-working hours
Each day of the week can be programmed
with different time zone limits.
Thus long distance dialing access
may be denied to certain stations
after working hours or trunk calls
may directly reach the security
office after the office closes,
or a specific message may be played
on a holiday.
Virtual
Users
Matrix Eternity offers the feature
of virtual users that allows sharing
of a common extension by multiple
users with a distinct virtual
extension number to each one of
them. So, whenever the virtual
extension number is dialed, it
will reach the actual extension
to which it is mapped. A maximum
of 640 (less the actual number
of extensions used) can be defined
as virtual users.
Voice
Mail Gateway
Matrix Eternity offers a generalised
voice mail gateway such that it
can be easily integrated with
a voice mail system of any other
brand. Handshake compatibility
should be verified with the supplier
of the voice mail system as it
has to operate in a gateway mode.
Voice
Prompts for Tones
Matrix Eternity offers this unique
feature of guiding the users at
various tones. Voice prompts can
be recorded for various tones
like dial tone, engaged tone,
error tone and ring back tone.
For example, if a user dials an
extension and the extension is
busy, a message like “The
dialed extension is busy, please
dial 2 for auto call back”
can be played. An extremely user-friendly
feature offering a world of convenience.
Web
Based Programming ( Jeeves)
A flexible and user-friendly windows
based software, Jeeves helps in
programming the system features
though a web browser like Internet
Explorer. Matrix Eternity incorporates
the built-in web server functionality,
which in turn allows the user
to access Eternity and program
it through the web browser. This
web based programming feature
allows the user to configure Eternity
remotely from any part of the
world, provided Internet connectivity
is extended to Eternity.
The
Integrated One
Built to perform, Matrix Eternity
is the most integrated solution
for all your communication needs.
A unique convergence of the latest
switching technology with intelligent
software programming, it offers
a reliable communication set-up
for your organisation.
Background
Music
The system allows you to use the
DKP as well as SLT as a device
to play soft background music.
This does not hamper the switching
functions of the DKP, thus saving
the cost incurred for putting
up speakers and wiring. Four types
of music tones are built into
the system, besides the option
of using an external music source
like CD player, FM radio, etc.
Caller
Line Identification (CLI)
Matrix Eternity offers CLI features
on both DKP and SLT. It offers
the facility to detect CLI on
normal telephone lines, ISDN lines,
GSM lines and VoIP lines. It can
detect both, DTMF and FSK signals
for CLI. You can get CLI of external
number, internal number and also
CLI on transfer of calls. If programmed,
even the name of the caller can
be displayed on the DKP. The CLI
feature can be programmed for
each extension individually.
Calling
Line Identity Restriction (CLIR)
Matrix Eternity offers the facility of calling line identity
restriction. Selected users can deny disclosing their extension
identity to others.
Compact
and Sturdy Design
Matrix Eternity's compact design
leads to smaller foot-print. The
wall mountable design is easy
to maintain and occupies lesser
space. Besides, all the parts
have been fixed in specified slots.
This ‘no moving parts' design
leads to higher reliability.
Dedicated
DTMF
Matrix Eternity offers dedicated
DTMF circuit for each user making
it 100% non-blocking, even while
dialing. This is a critical parameter
for organisations expecting heavy
call traffic. This is what makes
Matrix Eternity a truly 100% non-blocking
system.
Digital
Key Phones
Matrix Eternity models GE6S and
GE12S offer Digital Key Phone
ports through a 2-wire full-duplex
Digital Subscriber Network Interface
Circuit. Digital Key Phones connected
to these ports can work up to
a distance of 4 km. Matrix DKP,
Eon45 and Eon42, are supported
by Eternity through optional DKP
cards.
Direct
Inward System Access (DISA)
Direct Inward System Access (DISA)
allows a user to access the system’s
resources from a remote location,
to make calls to and from any
of the stations, activate/deactivate
features of any station, and even
program or administer the system.
Direct
Inward Dialing (Voice Guided)
The built-in auto-attendant or
Direct Inward Dialing feature
performs the task of an operator
by greeting the external caller
and transferring call to the desired
station. Five callers can be handled
simultaneously.
Direct
Outward System Access (DOSA)
Direct Outward System Access (DOSA)
allows a user to access the system’s
resources from a remote location.
Thus, a user can make calls to
any external number, from a remote
location, using the trunk lines
connected to the system. This
is a password protected access
to ensure security.
External Music Port
The external music port (AIP)
allows an external music source
to be connected to Matrix Eternity.
Desired music or jingle can be
played while a person is kept
on hold.
Hot
Desking
The Object Oriented Programming
done for this function allows
the extension user to transfer
his extension's features and facilities
to another extension with just
a command. It is like carrying
your extension wherever you go.
The DKP user can perform Hot Desking
to another DKP user only, but
not to any SLT user and vice versa.
This feature is programmble extension-wise
and can be activated by use of
a personal password.
Hotel
Motel Features
Matrix Eternity offers comprehensive
hotel motel features built into
the system. The system also offers
integration with Property Management
Software (PMS) used in hotels.
For further details, please refer
to 7-star Hotel PBX brochure of
Matrix Eternity.
Hybrid
(Mix) Ports
Matrix Eternity supports hybrid
(mix) port cards for TRK, SLT
and DKP interfaces. Eternity allows
flexibility in selecting the number
of Two Wire Trunks (TRK), Single
Line Telephones and DKP in the
system as per the needs of the
organisation.
Multi-party
Conference
Matrix Eternity supports a maximum
of 15 parties in a single conference
without affecting the speech levels.
15 participants
maximum
15 participants in any combination,
e.g. 3 conferences of 5 participants
each.
Public
Address System (PAS)
The Public Address System Port
(AOP) allows any station user
to make announcements on external
speakers.
System
Activity Log
Matrix Eternity maintains a complete
system activity log. You can find
out when a particular extension
entered in programming mode, when
a particular card was removed
from the system or even when a
particular port was not detected
by the software of the system.
A great utility feature for the
system engineer!
System
Error Log
Eternity possesses a functionality
of a watch dog, whereby it maintains
a log of all faults occurring
in the system. Various fault events
like Card Absent, RTC Failure,
DS1 Signal Loss, BRI Signal Loss,
DKP/SLT absent, etc. are registered
in the fault log. On such events,
Eternity activates the buzzer.
A very helpful feature for the
system engineer to identify and
correct a fault, and to prevent
similar faults in the future.
System
Administrator (SA) Mode
System Administrator (SA) mode
is one of the different programming
modes which Eternity provides
for security purpose. SA mode
is used to program the features
like SMDR generation, Setting
Report Filters, Class of Service,
Hotel-Motel features, etc. SA
mode is password protected to
prevent unauthorized access to
the system.
Voice
Message Applications
Matrix Eternity has built-in voice
modules. They can be used for
various voice applications like
Station Greetings, Reminders,
Toll Control, Multiple Trunk Auto
Attendant, DID Greetings and Guidance,
Security Dialer, Message Wait
and Music-on-Hold.
The
Innovative One
A system built after intensive
R&D efforts, the Matrix Eternity
is designed with features catering
to the needs of modern businesses.
With innovative technology it
is designed to increase productivity
and convenience. A futuristic
system, the Matrix Eternity shall
serve you for years to come.
12
kHz/16 kHz Metering
Matrix Eternity can support both
12 KHz and 16 KHz metering pulse
feature available from the PSTN
Network to provide you the accurate
call cost.
Distributed
Processing
Matrix Eternity employs distributed
processor architecture with DSP
Technology, wherein each card
has its own dedicated processor.
The Master Processor manages the
all slaves. This processor is
responsible for local processing
of events and commands. This technology
enhances speed, reliability and
performance of the system.
E&M
Connectivity
Eternity with E&M card can
support routers, VSAT, voice-data
multiplexers, etc. E&M card
can also be used to expand the
configuration of any existing
PBX/KTS system. Eternity supports
2-wire / 4-wire E&M connectivity.
It also supports Type IV and Type
V E&M.
Expandability
All models of Matrix Eternity
are expandable that allow you
to keep adding extra cards to
increase the number of stations
as your organisation grows. The
greatest advantage is that the
same expansion cards can be used
for the both models of Eternity
(GE6S and GE12S).
GPAX
Features
Matrix Eternity supports Group
PBX applications. Important features
like Flexible Numbering, Station-wise
SMDR Reports, Background Music
on Station (SLT), Reversal on
SLT for connecting PCO on SLT,
etc. are available.
GSM
Connectivity
Matrix Eternity supports Mobile
connectivity through an optional
GSM card and each card offers
4 channels (ports) with dedicated
SIM on each port. The GSM card
supports all four GSM bands, and
the band is software selectable.
The default band is 900+1800 MHz.
Important features like Automatic
Number Translation, Network Selection
and supplementary services like
Call Hold, Call Waiting, Call
Swap, Conference and Out Dial
are built into the system.
GSM
Signal Strength
The Eternity can display the GSM
signal strength on the Matrix
DKP. The signal strength is displayed
in dBm.
High
Density Switching
Built on PCM/TDM, non-blocking,
digital technology, Matrix Eternity
uses 1024 x 1024 digital switching
matrixes.
ISDN
Connectivity
Eternity allows users to connect
ISDN BRI (2B+D) as well as ISDN
PRI (23B+D or 30B+D) lines to
the system using optional cards.
ISDN BRI and ISDN PRI lines can
be configured as NT or TE as per
application requirement.
ISDN Features
ISDN BRI and ISDN PRI Support.
Multi Subscriber Numbers (MSN)
Direct Dial In (DDI)
Calling Line Identification and
Presentation (CLIP)
Calling Line Identification Restriction
(CLIR)
Connected Line Identification
Presentation (COLP) *
Connected Line Identification
Restriction (COLR)
Malicious Caller Identification
(MCID)
Call Offering Services*
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Call Forward
Unconditional
Busy and No Reply
Call Deflection
Explicit Call Transfer
Call Waiting
Call Hold
Call Completion on Busy
Subscriber
Advice on Charge at the
end of the call
Advice on Charge during
the call |
ISDN Phone
Video Phone
Video Conferencing Equipment
Magneto
Phones Connectivity *
Magneto phones can be connected
directly to the Eternity. It can
detect incoming call ring and
route this call to any digital
or analog station. The station
can just lift the handset and
talk to the calling magneto phone.
Similarly, a user can “crank”
outgoing calls on a magneto line.
The Eternity has built-in circuit
and logic to generate ringing
voltages to alert the magneto
phone at the other end of the
line. This interface makes the
Eternity a truly timeless switch.
Remote
Programming
Matrix Eternity can be engineered
for change in its programming
from a remote location also. This
does not even require a PC or
any other specialized device at
the site.
Subscriber
Loop Integrated Circuits (SLIC)
Station port hardware uses DSP
based advanced Subscriber Loop
Integrated Circuits (SLIC). It
offers programmable line parameters.
Surface
Mount Technology (SMT)
The Surface Mount Technology (SMT)
is the current semiconductor packaging
technology that offers reduction
in real estate resulting in less
heat generation and low power
consumption. This in turn improves
reliability.
T1/E1
Connectivity
T1/E1 lines can be connected to
Matrix Eternity through an optional
DS1 card.
Universal
Slots
All the expansion slots of Matrix
Eternity are universal in nature.
Any card can be inserted in any
slot and the system will configure
it automatically. This scheme
eliminates configuration bottle-necks
because any slot can be used for
SLT, DKP, Analog Trunk, ISDN BRI,
ISDN PRI, GSM, VoIP or any other
circuit. Thus allowing flexible
configuration.
Upgrading
Software
The programming of the software
can be conveniently upgraded through
a CD. What's more, the software
can be upgraded even with a file
transferred through mail. A boon
for system engineers!
VoIP
Connectivity
VoIP Network can be connected
to Matrix Eternity through an
optional VoIP card. Each VoIP
card provides 8 Channels, enables
users to call on all 8 channels
simultaneously. Eternity is designed
to support a maximum of 32 SIP
accounts of various ITSPs.
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