The Intelligent One
An intelligent system, Matrix Eternity gives you a vital edge in your business with increased productivity and a distinct cost advantage.
Account Codes
A convenience feature. It is especially of great help when account for all calls made for a particular client, need to be recorded. A unique account code can be assigned to each client. Any call made by anyone from the organisation on behalf of a particular client can be recorded under a single account. Matrix Eternity shall make sure that you have the comprehensive list of all the calls made on behalf of each client. There is also an option of forced account code wherein without dialing account code, the user cannot dial a number. 1000 account codes can be defined in Matrix Eternity.
Alarms
Matrix Eternity offers facility of multiple types of alarms namely Daily, Time and Future Date and Time on each extension. All these alarms can also be activated remotely. What's more, each extension user has option to activate multiple alarms of each type depending on the requirement. Matrix Eternity even offers the option of alarm-snooze, same as that available in mobile handsets. A convenience feature for all users in the organisation.
Allowed and Denied Lists
This function avoids misuse of long distance and international dialing to control telephone cost. A comprehensive list of numbers can be included in the Allowed and Denied Lists. However, it allows dialing of a few fixed numbers and restricting dialing of other numbers in the same area. For example, an extension can dial only '22-262-5738' but not any other number starting with '22'. Matrix Eternity offers flexibility of defining 32 allowed and 32 denied lists. Each list can contain 256 numbers each of a maximum of 16 digits.
Auto Redial
Allows a user to keep contacting a person if the called number is busy. By instructing the Eternity by click of a button, the station user can continue with his/her other chores while the system shall keep trying the busy number till it does not get connected. The function even allows determining the priority of auto-redial as low priority or high priority.
Automatic Call Distribution
A smart feature, it automatically distributes incoming calls to the available operator. Thus utilising the available resources optimally. A very useful feature in call centers and other high call traffic offices.
Boss Ring
The system can be programmed such that if the call is generated from certain important extension, a different ringing cadence is generated at the destination extension. Matrix Eternity offers eight types of ringing cadences that are used for internal calls, calls from boss, alarms, auto redial etc. A very useful feature for senior executives who are short of time and require quick assistance from their subordinates.
Call Accounting System Interface
Matrix Eternity offers interface for most types of Call Accounting System protocols available world-wide. This helps in easy integration of the third party call accounting software with Matrix Eternity.
Call Budgeting
The maximum usage in value terms can be allocated to each station thus avoiding excess telephone bills at the same time not hampering productivity. The DKP users can use the Call Cost Display feature and find out at any point of time how much call budget they were allocated and at that point of time, how much out of that budget they have consumed.
Call Duration Control (CDC)
An effective cost control feature that allows you to control the misuse of phone in your office. Each extension can be programmed for multiple options. These include incoming, outgoing and intercom call to be disconnected after a pre-defined duration, selective long distance or international calls to be disconnected after a pre-defined duration, only give indication after a pre-defined duration to keep track of time etc.
Call Progress Tones and Rings
Programable Call Progress Tones like Dial Tone, Ring Back Tone and Busy Tone etc., Are provided to match the tones of the country’s standard where it is getting installed. Similarly, ring cadences can also be selected.
CLI Based Routing
The dedicated code detector circuits identify the Caller Line (trunk call) and routes the incoming call directly to a specified station (DKP or SLT). Such 400 external numbers can be programmed in Matrix Eternity. It also lets that station (DKP) know even the name of the caller if programmed accordingly.
Conference Dial-in
This unique feature allows participants of a conference to dial-in a live conference at a scheduled time just by dialing a code. A great time saving feature!
Central Ringer
The Eternity offers a central ringer. Incase, an incoming call is not attended by any extension in normal course, the central ringer can be activated. A special buzzer provided on the master card will start ringing. You can also program such that a special alarm set up in the office starts ringing in the office as soon as the central ringer is activated. Once the central ringer is activated, any extension can answer the incoming call by dialing a specific code. A great utility feature in special circumstances like unplanned holiday in office, noisy work environments, etc.
Department Call
This function is useful when the caller wants to talk to any person in a department and not a particular individual. The Eternity allows 16 department groups to be formed and each department is assigned an access code called department code.
Emergency Call Detection And Reporting
Emergency Call Detection and Reporting in Matrix Eternity allows you to program the emergency number that can be dialed by any user. This emergency number can be dialed from any extension, even those that do not have trunk access. If any user dials a particular emergency number, for example “911”, the operator is immediately informed about the extension from which the number was dialed. This helps the operator to take further course of action.
Field Programmable (Onsite Upgradation)
The hardware and software configuration can be changed in the field to adapt to the dynamic field requirement. Capacity port configuration and programming can be managed at the installation site. Programming of the Eternity is possible using a normal phone, a key-phone or using a PC. Remote programming is also supported to save time and cost in providing essential technical support.
Flexible Clock Synchronisation
This feature allows user to synchronise the system clock of Matrix Eternity to desired network clock. It is programmable for each trunk port.
Hot Outward Dial
This function is of great use for those stations which make more trunk calls as compared to internal calls. As soon as the station user picks up the receiver, he/she gets access to the desired trunk line, saving a lot of time and efforts. This function also offers a variant whereby a specified telephone number may also be dialed as immediately as the handset is picked up or after a pre-defined delay.
Least Cost Routing
It is a unique function designed using structured programming. It selects the most cost effective trunk from the allotted trunks to make outgoing calls depending upon the time of call and the destination number leading to major savings. Four options for least cost routing based on (1) Time, (2) Number, (3) Combination of Time and Number (4) Service Provider to Service Provider are available. Even combinations of the above parameters can be defined for least cost routing. For example, you can program the system to select only a particular trunk line for making STD calls and another trunk to make all local calls during day time but a different trunk for making local calls during night time. All this happens automatically! You can even program the system such that for calling any CDMA number across any location in India (local and long distance), only a particular trunk line is used. With Matrix Eternity, you can be rest assured that every call being made outside your organisation is always at the least cost!
Paging
Messages can be announced to a larger number of people just by lifting the phone and dialing a specific code. Mass communication at its best!
Priority
It allows certain stations, a higher priority of access over others, such that calls from the senior managers get priority while waiting to get connected to a station over others.
Room Monitor
Allows the station user to listen to the sounds in another room where the Digital Key Phone is installed without letting the people in that room know about it. What's more, you can even monitor the room from your mobile. A very powerful security feature!
Routing
The Eternity allows you to fix a route for all incoming calls so that they land on a particular station, if they are not answered till a specified number of rings, they are sent over to another station and so on. Hence no call gets terminated till it is replied properly.
Security Dialer
Matrix Eternity allows you to connect any type of sensors like glass break sensor, magnetic sensor, smoke detector etc. to the digital input port. In case of any emergency, the system dials 3 different numbers and plays a pre-recorded message. The called person can also be asked to confirm that the message has been heard by him. Even a hooter can be activated in case of emergency.
SMDR Reports (Outgoing, Incoming and Internal)
The Advanced Search Module allows detailed reports for each outgoing, incoming and internal calls, to be generated and printed for better analysis. Filters for selecting what calls to be stored and filters for different types of analysis are available in Matrix Eternity. Separate buffer capacity of calls is available each for 6000 outgoing, 5000 incoming and 1000 internal calls.
ISDN Features
Eternity offers connectivity of ISDN BRI and ISDN PRI lines. Features like Multi Subscriber Numbers (MSN), Direct Dial In (DDI), Calling Line Identification and Presentation (CLIP) and Calling Line Identification Restriction (CLIR) are in-built. Also other Number Identification features like Connected Line Identification Presentation (COLP), Connected Line Identification Restriction (COLR) and Malicious Caller Identification (MCID) are available. Other Call Offering Services like Call Forward - Unconditional, Busy and No Reply, Call Deflection, Explicit Call Transfer, Call Waiting, Call Hold, Call Completion on Busy Subscriber, Advice on Charge at end of the call and Advice on Charge during the call are also available. It also offers facility of connecting ISDN Phone, Video Phone or other Video Conferencing equipment.
Time Tables
The system can work differently depending upon the time of the day. It allows flexible programming for 3 time zones namely (1) Working hours, (2) Lunch hours and (3) Non-working hours, individually, for all 7 days in a week. Thus long distance dialing access may be denied to certain stations after working hours or trunk calls may directly reach security office after the office shuts down or a specific message is played on a holiday.
Virtual Users
Matrix Eternity offers feature of virtual users that allows sharing of an extension by multiple users. It offers option of mapping this virtual extension number to actual extensions. So whenever the virtual extension number is dialed, it will reach the actual extension to which it is mapped. A maximum of 640 (less the actual number of extensions used) can be defined as virtual users.
Voice Mail Gateway
Matrix Eternity offers a generalised gateway such that it can be easily integrated with voice mail system of any other brand. However, the handshake is possible only if the voice mail system also supports the gateway operation. Please check for exact details regarding this handshake with the supplier of the voice mail system.
Voice Prompts for Tones
Matrix Eternity offers this unique feature of guiding the users at various tones. Voice prompts can be recorded for various tones like dial tone, engage tone, error tone and ring back tone. For example, if a user dials an extension and the extension is busy, a message 'The called extension is busy. Please dial 2 for auto call back,' can be played. An extremely user friendly feature offering a world of convenience.
Web Based Programming
A flexible and user friendly windows based software, Jeeves helps undertake programming of the features though web browser like internet explorer. Matrix Eternity incorporates built-in server functionality that is required to access Eternity to program through internet. This web based programming features helps user to configure Eternity from any part of the world once it is connected with IP network.
The Integrated One
Build to perform, Matrix Eternity is the most integrated solution for all your communication needs. A unique convergence of the latest switching technology with intelligent software programming, Matrix Eternity offers a completely reliable communication set-up for your organisation.
21-Party Conference
Matrix Eternity possesses a PCM Conference Call Circuit that uses a total of 8 digital conferencing circuits. This supports maximum of 21 parties in a single conference without affecting the speech levels. This feature allows even multiple conferences to be conducted simultaneously. Dial-in Conference is also possible. Using Dial-in feature, the users, at a specified time can directly enter the conference by entering their passwords.
128 Digital Key Phones
The Digital Key Phone (Eon45/Eon42) as part of the Eternity can be offered to any number of stations with the addition of extra cards. Maximum 128 Digital Key Phones (Eon45)can be connected to Matrix Eternity depending on the system capacity.
4 Digital Key Phone Ports
Two models of Matrix Eternity namely ME10S and ME16S offer 4 Digital Key Phone ports as part of the standard equipment. It possesses a 2 wire full-duplex Digital Subscriber Network Interface Circuit (offers range up to 4km). Additional Digital Key Phones can be easily connected by adding additional ports.
Background Music
The system allows you to use the DKP as well as SLT as a device to play background music as well. This does not hamper the switching functions of the DKP, thus saving the cost incurred for putting up speakers and wiring. Four types of music tones are built-in the system, besides the option of using an external music source like CD player, FM radio, etc.
Caller Line Identification (CLI)
Matrix Eternity offers CLI features on both DKP and SLT. It offers the facility to detect CLI on normal telephone lines, ISDN lines, GSM lines and VoIP lines. It can detect both, DTMF and FSK signals for CLI. You can get CLI of external number, internal number and also CLI on transfer of calls. If programmed, even the name of the caller can be displayed on DKP. Matrix Eternity also offers the flexibility of programming the CLI feature for each extension individually.
Calling Line Identity Restriction (CLIR)
Matrix Eternity offers the facility of calling line identity restriction. Selected users can deny disclosing their extension identity to others.
Compact and Sturdy Design
Matrix Eternity's compact design leads to smaller foot-print. The wall mountable design is easy to maintain and occupies lesser space. Besides, all the parts have been fixed in specified slots. This 'no moving parts' design leads to higher reliability.
Dedicated DTMF
Matrix Eternity offers dedicated DTMF circuit for each user making it 100% non-blocking even while dialing. This is a critical parameter for organisations expecting heavy call traffic. This is what makes Matrix Eternity a 100% non-blocking system in true sense.
Direct Inward System Access (DISA)
Direct Inward System Access (DISA) allows a user to access the systems resources from a remote location. Thus a user can make calls to and from any of the stations, activate/deactivate features of any station and even program or administer the system.
Direct Outward System Access (DOSA)
Direct Outward System Access (DOSA) allows a user to access the systems resources from a remote location. Thus a user can make calls to any external number, from a remote location, using the trunk lines connected to the system. This is a password protected access to ensure security.
External Music Port
The external music port allows an external music source to be connected to Matrix Eternity. Desired music or jingle can be played while a person is kept on hold.
Hot Desking
The Object Oriented Programming done for this function allows the extension user to transfer his extension to another extension just with a command. It's akin to carrying your extension wherever you move. Both DKP and SLT users can activate this feature. DKP user can hot desk his extension with another DKP user and SLT user can hot desk his extension with another SLT user. This feature can be program for any extension and can be activated by use of a personal password.
Hotel Motel Features
Matrix Eternity offers comprehensive hotel motel features built-in the system. The system also offers integration with Property Management Software (PMS) used in hotels. For further details, please refer to Hotel Motel brochure of Matrix Eternity.
Public Address System (PAS)
The Public Address System Port allows any station user to make announcements on external speakers.
System Activity Log
Matrix Eternity maintains a complete system activity log. You can find out when a particular extension entered in programming mode, when a particular card was removed from the system or even when a particular port was not detected by the software of the system. A great utility feature for the system engineer!
System Fault Log
Eternity possesses a functionality of watch dog, where by it keeps maintaining a log of all faults occurring in system. Various faulty events like Card Absent, RTC Failure, DS1 Signal Loss, BRI Signal Loss, and DKP/SLT absent etc… are registered in the fault log. On such events Eternity activates buzzer to sounds. A very helpful feature for system engineer to identify the faulty condition and to take appropriate preventive actions against such errors.
System Administrator (SA) Mode
System Administrator (SA) mode is one of the different programming mode which Eternity provides for security purpose. SA mode is used to program the features like SMDR generation, Setting Report Filters, Class of Service, Hotel-Motel features etc. SA mode is password protected which prevents system to be used by unauthorized person.
Voice DID
The built-in auto-attendant feature performs the task of an operator by greeting the external caller and transferring call to the desired station. Five callers can be handled simultaneously.
Voice Mail Connectivity
All voice mail features can be availed in Matrix Eternity by connecting an integrated Voice Mail (VMS) System card to the Eternity.
Voice Message Applications
Matrix Eternity has built-in voice modules. They can be used for various voice applications like Station Greetings, Reminders, Toll Control, Multiple Trunk Auto Attendant, DID Greetings, DID Guidance, Security Dialer, Message Wait, Alarm, Help and Music-on-Hold.
The Innovative One
A system built after intensive R&D efforts, the Matrix Eternity is designed with features after understanding the needs of the modern businesses. Thus offering you the advantage to use the technology for increasing productivity and convenience. A futuristic system, the Matrix Eternity shall serve you for years to come.
12 KHz / 16 KHz Metering
Matrix Eternity can calculate your telecommunication cost more accurately as it is able to sense the pulse of the call sent by the Central Office Exchange. This leads to your knowing for sure as to how much are you exactly spending.
Distributed Processing
Matrix Eternity employs multi-processor architecture,
wherein each card has its own dedicated micro-controller, EPROM and RAM. This processor is responsible for local processing of events and commands. The master processor manages all the slaves. This technology enhances flexibility and reliability and performance of the system.
E&M Connectivity
E&M card can be used to connect the Eternity to routers, VSAT, voice-data multiplexers, etc. This card facilitates integrating the Eternity into your Wide Area Network (WAN). E&M card can also be used to expand the configuration of any existing PBX/KTS system. Eternity supports 2 wire / 4 wire E&M connectivity. It also supports Type IV and Type V E&M.
Expandability
All models of Matrix Eternity are expandable that allow you to keep adding extra cards to increase the number of stations as your organisation keeps growing. The greatest advantage is that the same expansion cards can be used for all the two models of Eternity (ME10S and ME16S).
GSM Connectivity
Matrix Eternity supports GSM connectivity by means of an optional GSM card. Important features like Automatic Number Translation, Network Selection and supplementary services like Call Hold, Call Waiting, Call Swap, Conference and Out Dial are built-in.
GPAX Features
Matrix Eternity supports Group PBX applications. Important features like Flexible Numbering, Station-wise SMDR Reports, Back Ground Music on Station (SLT), Reversal on SLT for connecting PCO on SLT etc. are available.
High Density Switching
Built on PCM/TDM, non-blocking, digital technology, Matrix Eternity ME10S and Eternity ME16S use 1024 x 1024digital switching matrix, which reduces chip count and real estate.
Hot-Swap (Optional)
In a high-reliability scenario, the Eternity cards can be ordered with hot-swap circuitry. This allows removing a faulty card and inserting a working card without switching off the entire system and in the process disconnecting all the ongoing calls.
Integrated Conference Circuits
Eternity employs a single powerful digital conferencing IC with speech level control instead of traditional, bulky cards.
ISDN Connectivity
Eternity allows to can connect ISDN BRI (2B+D) as well as ISDN PRI (23B+D or 30B+D) lines to the system using optional cards. ISDN BRI and ISDN PRI lines can be configured as NT or TE as per application requirement. An ISDN Terminal, Video Phone or LAN can be connected to ISDN port if it is programmed as NT.
Magneto Phones Connectivity
Magneto phones can be connected directly to the Eternity. It can detect incoming call ring and route this call to any digital or analog station. The station can just lift the handset and talk to the calling magneto phone. Similarly, a user can “crank” outgoing calls on a magneto line. The Eternity has build-in circuit and logic to generate ringing voltages to alert the magneto phone at the other end of the line. This interface makes the Eternity a truly timeless switch.
Redundancy (Optional)
The Eternity ME10S offers redundancy for its all important functional blocks - Control, Switching and Power. It supports duplication of the Master Card, the Switch Card and the PS48V Card. For Power Card and Switch Card failure conditions, the stand-by card takes over smoothly. Whereas, if the active Master Card fails, the stand-by Master Card takes over automatically but the system restarts once.
Remote Programming
Matrix Eternity can be engineered for change in its programming from a remote location also. This does not even require a PC or any other specialised device at the site.
Subscriber Loop Integrated Circuits (SLIC)
Station port hardware uses DSP based advanced Subscriber Loop Integrated Circuits (SLIC). It offers programmable line parameters.
Surface Mount Technology (SMT)
The Surface Mount Technology (SMT) is the current semiconductor packaging technology that offers reduction in real estate resulting in less heat generation and low power consumption. This in turn improves reliability.
T1/E1 Connectivity
T1/E1 lines can be connected to Matrix Eternity through an optional DS1card.
Universal Slots
All the expansion slots of Matrix Eternity are universal in nature. Any card can be inserted in any slot and the system will configure it automatically. This scheme eliminates configuration bottle-necks because any slot can be used for SLT, DKP, Analog Trunk, ISDN BRI, ISDN PRI, GSM, VoIP, Magneto or any other circuit. Thus, allowing flexible configuration.
Upgrading Software
The programming of the software can be conveniently upgraded through a CD. What's more, the software can be upgraded through internet or even with a file transferred through mail. A boon for system engineers!
VoIP Connectivity
VoIP lines can be connected to Matrix Eternity through an optional VoIP card. Users can use these lines directly from their stations. Each VoIP card provides 8 Channels, enables users to call on all 8 channels simultaneously. Eternity is designed to support maximum 32 SIP accounts of various ITSP.
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